Account Information

Water & Sewer After Hours Emergency Number: (616) 395-0289

Paperless Billing

Simplify your life and save some trees. Go paperless and receive your bills and notices by e-mail by filling out the Paperless Billing Authorization form. You’ll get your bill faster and more conveniently. We’ll e-mail you as soon as your bill is ready. 

Auto Bill Pay

Make your life even simpler. Sign-up for free Auto Bill Pay today.

Move In

Please call (616) 395-0078 to get your Water & Sewer utilities account set-up for your new address.

Move Out

Fill out the Move Out Work Order form and immediately submit your move out information to the Water & Sewer Department to process your final bill.

Update Account Contact Information

Update your contact information that we have on file. Website: Fill out the Update Water & Sewer Account Contact Information form. Email: utilities@hct.holland.mi.us. Phone: (616) 395-0078.

Sewer Rate Household Occupancy Statement

Update your household occupancy if you are billed for a sewer flat rate. Please fill out the Sewer Rate Household Occupancy Statement. Email the completed form to: utilities@hct.holland.mi.us or mail to: 353 N 120th Ave, Holland MI 49424.

Pay Your Bill

By Mail: With check or money order
In Person: With cash, check, money order or credit/debit card
Drop Box: Drop a check or money order in the drop box at the front entrance or drive up box
Online: On our website with a credit/debit card or e-check
Automated Phone Payment:  (616) 344-4609 with a check/debit card or e-check – Options available in English or disponible en Español.  

Online payments are processed through BS&A and will be assessed a service fee. 

Credit/Debit Card – approximately a 3% service fee

E-Check – $3.00 service fee

Note: If your check payment is returned by your bank, a $25 return check fee will be added to your account.

Pay Bill

View Account History

Water & Sewer Connections

Are you interested in connecting to a municipal water and/or sewer? Submit a Water & Sewer Connection Estimate Request form and we will put an estimate together for you if municipal water and/or sewer are available.